Refund policy

Return & Refund Policy

We want you to be completely satisfied with your purchase. Please carefully review our return and refund policy below:

1. No Returns After Delivery
Please note that once a product has been delivered, we are unable to accept returns under any circumstances. We highly recommend that you carefully review your order before finalizing your purchase and also while taking delivery to ensure accuracy. We do not accept returns for change of mind, wrong orders, or personal preferences.

2. Product Damage or Defect Claims

If your product arrives damaged or defective, or is not functioning on first use, customers must provide a complete & clear unboxing video as a proof to process a replacement or refund request. The video must visibly demonstrate the damage or defect and must be submitted within 24 hours of receiving the product.

Please ensure the following when submitting your video on our customer support Email / WhatsApp:

• The video must clearly show:

✓ Parcel condition before opening

✓ Shipping label visible

✓ Continuous recording from opening the sealed package

✓ Product condition, issue, the damage or defect is clearly visible in the footage.

The video is unedited and shows the packaging, contents, and any visible issues.

• Claims without a complete and clear unboxing video from the beginning of parcel opening may not be eligible for return/replacement verification.

3. Return Shipping
If your return request is approved, the customer will be responsible for returning the product to us using a reliable courier service with tracking. Once we receive and inspect the returned item, we will proceed with issuing either a refund or a replacement, as previously confirmed during the approval process.

4. Refund or Replacement
We will issue a refund or replacement once we confirm the issue with the product. The action (refund or replacement) will be based on the details communicated during the return approval process.

For damaged or defective products, once confirmed, we will issue a full or partial refund.
For missing items, if we are unable to fulfill the missing item(s), we will issue a refund for the missing items.

5. Non-Returnable Products
Certain products are not eligible for return or refund:

Products that have been used, opened, or damaged by the customer.
Products marked as non-returnable in the product description.

6. Timeframe for Reporting Issues
We kindly request that you notify us of any damaged or missing items within 48 hours of delivery. Unfortunately, claims made after this 48-hour window cannot be accepted.

7. Refund Eligibility
Refunds will be issued based on the following:

Damaged or Defective Products: After confirming the damage or defect through the unboxing video, we will issue a full or partial refund.
Missing Items: If we are unable to fulfill the missing item(s), we will issue a refund for the missing items.

8. Refund Timeline Policy
We are committed to ensuring customer satisfaction. We understand that there may be occasions when a refund is necessary, and we strive to make the process as smooth and timely as possible. Below are the terms of our refund timeline policy:

1. Refund Approval
o All refund requests are subject to approval by our customer service team.
o Customers will be notified via email once their refund request has been approved.
2. Refund Processing Time
o Upon approval, the refund will be processed within 7 working days.
o Refunds will be credited to the customer's bank account used for the original purchase.
3. Notifications
o Customers will receive email notifications at each stage of the refund process, including approval and completion of the refund.
4. Exceptions
o In rare cases where additional information or verification is required, the processing time may extend beyond 7 working days. In such cases, customers will be promptly informed.

Should you have any inquiries or wish to initiate a return or refund, please feel free to reach out to our customer support team. We are committed to providing you with prompt and efficient assistance.